How do I place an order on Rupa Online Store?
- Search for an item of your choice. Click on the product. Check its particulars. Check the delivery option.
- Register with us. You can also proceed as a Guest by entering your email id. (It’s better to register us, as it helps you to order faster. You can also keep updated about the latest products and trends through our email newsletters.)
- Provide your shipping address. Double check the address for any errors.
- Enter Coupon code, if applicable.
- Check the order details.
- Select payment option (Net-Banking, Debit Card, Credit Card, Rupa Wallet)
- Place your order.
How do I know my order has been successfully placed?
How do I track my order?
You can also track your order through 'My Account' section.
Can I modify my order once my order is successfully placed?
Please write to firstname.lastname@example.org or call us at our toll free number: 1800 123 5001 (10 AM to 7 PM IST on weekdays) to change your address, after the order is placed.
Please note, your address change request will only be considered, if your order has not been shipped.
Modify/add a product
You will not be able to modify your order, once the order is shipped. You will have to place a new order if you want to add any new product.
Ask for a later delivery date
To receive your order at a later date, please coordinate with the courier person once he contacts you for delivering the product.
How do I change my address?
- Log in to Rupa Online Store
- Go to My Account
- Click 'Saved Addresses'
- Enter your address details
- Click Save
Will you refund the shipping charges, if I cancel my order?
If you cancel your order within 3 hours of placing the order or before being shipped (whichever first), your shipping charges will be refunded.
In case you cancel some products in your order before shipping, we will refund the charges in proportion to the total number of products in the order.
If your order is subsequently cancelled by us, we will refund 100% of your shipping charges.
How do I cancel my order?
How will I get my refund if I cancel my order?
You can receive refund amount in two forms: (i) Rupa Wallet, or (ii) Bank Account.
It will take minimum 2-3 days for the amount to reflect in your Rupa Wallet.
For transactions done through Credit Card/Debit Card/Online banking, the amount will be refunded in your bank account. It may take 14-15working days after the initiation of refund process to reflect the amount in your bank account.
How can I cancel one/few products from my order?
Is there any shipping charge for my order?
What payment methods are available on Rupa Online Store?
- Credit Card
- Debit Card
- Rupa Wallet